She was in the telephone business for quite a while, in the — she headed her department on long-distance calls — until you hear voice after voice after voice, and she could actually register that voice, because she knew these voices; before you could even announce who you are, she knew who you were, because she knew the voice. So she’s been so trained to hear. And so you come to her and she asks you to complete a statement, in a bold, positive manner, what you have — which is really what you hope to have.1094 ¶11